Always-on, built for secure reliability.

Customer data is encrypted in transit using TLS 1.2+ and protected at rest using AES-256-GCM  encryption standards, or better. Encryption is applied across storage and data transmission layers to help protect sensitive operational information.

No. Customer data processed through Nairo is not used by Nairo to train shared public AI models. Where third-party AI providers are used, Nairo relies on enterprise provider agreements and platform-level controls governing data handling and retention.

Nairo is hosted on Google Cloud infrastructure, with primary environments and storage located within the European Union. Certain AI workflows may involve selected third-party AI providers depending on the customer configuration and use case.

Nairo applies authentication, session management and workspace-level access controls designed to restrict access to sensitive documents, workflows and operational data. Access permissions are managed at the workspace and organizational level.

Nairo is designed to support GDPR principles, including rights related to access, correction, portability and deletion of personal data. Customers may contact our team regarding privacy-related requests and data processing inquiries.

Yes. Nairo is designed to support human-in-the-loop workflows where qualified professionals remain responsible for reviewing, validating and approving outputs generated through AI-assisted operations.

Depending on the workflow and customer configuration, Nairo may integrate selected third-party AI providers including OpenAI, Anthropic and Google. AI provider usage is governed through platform controls and provider agreements.

Nairo is designed to logically separate customer environments, operational data and workflows across organizations. Environment-level controls are applied to support secure and isolated operations.

Nairo applies infrastructure monitoring, operational safeguards and environment separation controls designed to support reliable and secure platform operations.

Nairo is evaluating support for customer-managed encryption keys (BYOK) for enterprise environments with advanced security and compliance requirements. Our long-term infrastructure roadmap includes additional controls around key management, environment isolation and customer-specific security configurations.

Nairo is designed with environment-level isolation controls and is exploring additional deployment and infrastructure options for organizations with enhanced operational and regulatory requirements.

Nairo’s infrastructure is primarily hosted within the European Union, and we continue evaluating additional deployment and regional configuration options for enterprise customers with specific data residency requirements.

Nairo’s infrastructure roadmap includes continued investment in access controls, monitoring, encryption, deployment flexibility and operational safeguards designed for high-trust professional environments.

Yes. Customers may contact Nairo regarding security documentation, privacy requests, subprocessors and data processing related inquiries. Find all the relevant emails just below.